Dragon Vans, coming soon to Bridgend

Privacy Policy

Dragon Vans Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, purchase our services, or otherwise interact with us.

1. Who We Are

Dragon Vans Ltd is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Vehicle requirements and enquiry details

  • Payment and billing information

  • Any information provided through contact forms, email correspondence, or telephone conversations

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage data

  • Cookie identifiers

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests

  • Provide quotations and services

  • Process payments and transactions

  • Manage customer relationships

  • Improve our website, products, and services

  • Send service-related communications

  • Send marketing communications where permitted by law

  • Comply with legal and regulatory obligations

  • Prevent fraud and protect our business

4. Legal Basis for Processing

We process personal information under one or more of the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent, where required

5. Marketing Communications

We may send marketing communications about our services where permitted by law. You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

6. Sharing Your Information

We may share personal information with:

  • Payment service providers

  • Professional advisers

  • IT and website service providers

  • Marketing service providers

  • Regulatory authorities where required by law

  • Hawkstone Motor Finance for the purpose of attaining finance, please visit their website to learn how your data will be processed

  • Warranty Solutions Group for the purpose of purchasing a vehicle warranty

We do not sell personal information to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details above.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Hawkstone Motor Finance (a trading name of Hawkstone Farley Group Ltd)

If you choose to attain finance, we will only introduce you to Hawkstone Motor Finance. They are a broker, not a lender. By completing the application for vehicle finance, you give them, Hawkstone Farley Group Ltd, the authority to request your credit history from credit reference agencies ("CRAs") and that you agree to be subject to one or multiple full ("hard") and soft credit searches on your credit report. These hard searches include information like your credit score, credit report and data related to them, such as credit providers, county court judgments ("CCJs") and reasons for changes to your score or report. Hard searches are visible to third parties. When you submit the application, one or more hard credit searches will be performed and your eligibility for vehicle finance will be considered by our carefully selected panel of lenders. Each has their own acceptance criteria and will consider affordability elements that a credit search may not. Lenders will assess your ability to repay the finance provided, now and in the future, including in the event of a change in circumstances or the general market, such as an interest rate change. Before proceeding, please note that multiple hard credit searches in close proximity to each other can detrimentally impact your credit score. Lenders and credit scoring models consider how many hard credit searches you have on your credit reports. This is because applications for new credit increase the risk a borrower poses to lenders. Be mindful of submitting multiple finance applications in a short window of time. Please refer to the Privacy Policy on the Hawkstone Motor Finance to learn more about how they use your information when applying for finance.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

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